No one likes making mistakes, but admitting to them can be an even more loathsome prospect. In policing though, there is no better way to move forward – not just from the mistake but as an industry as a whole. Recent surveys show that people have less confidence in the police on a national level, and much of that is borne out of a loss of public trust.
Interestingly, those same surveys show that the public does have greater faith in their local police officers. At first glance, it’s hard to know exactly why there is a difference. Based on what I have seen in my career, I believe it stems from the relationships local departments have developed with members of their community. That provides a foundation for a greater level of trust between citizens and police.
Often times, a critical reason for that trust comes from acknowledging when errors are made by police officers. More often than not, people base their beliefs on the experiences they have had, and when they know a mistake has been made and handled correctly, it builds trust. The reason is pretty simple: everyone makes mistakes, and people generally understand that reality.
From my perspective, police officers make two types of errors: mistakes of the mind and mistakes of the heart. A police chief must recognize the difference and be ready to deal with both. Read More & Share