Leading from the front, the New York Police Department has begun exploring mechanisms to incorporate sentiment analysis — data about public perceptions — as a component of its flagship performance management system.
They are on to something important. The NYPD knows that it matters how members of the public feel about police services.
Police are dependent upon the support and cooperation of the public to be effective, and communities are likewise dependent upon the police to help create safe communities.
If you ask most police officers, they will tell you their role is simply to respond to police calls for service, fight crime, and arrest violators of the law as the intake process for the criminal justice system. Read More & Share