July 26, 2021—The Manchester (NH) Police Department (MPD) is partnering with the National Police Foundation (NPF) to adopt a new initiative that is derived from some aspects of traditional performance management systems used by police departments—CompStat. CS360 is different from traditional CompStat in light of its emphasis on enhanced problem-solving approaches designed to tackle the unique challenges police departments and communities face every day. The CS360 process takes a proactive and solutions-oriented approach, which emphasizes community collaboration, responsiveness, strategic problem solving, and community satisfaction. It is also key to building trust and meaningful engagement between law enforcement agencies and the communities they serve. Where traditional CompStat relied upon crime numbers as the ultimate measure of success, CS360 relies on the extent to which the agency, the community and partner organizations work together to learn and solve problems that may or may not show up in official crime data. At its core is the idea that we cannot ultimately be successful unless we have met our goals in improving safety while maintaining satisfaction and trust with the community and while maintaining an effective police organization and officers.
Since its launch, MPD has driven the CS360 approach forward. MPD has engaged with an inclusive group of stakeholders—both internal and external to the department—to promote the co-production of public safety. With the support of NPF, they have developed an Advisory Team that is co-chaired by a community stakeholder and MPD representative. This Advisory Team will manage CS360 within Manchester and ensure resources are available to support problem-solving efforts. The Advisory Team is currently developing a targeted problem-solving team that will begin to develop metrics and possible solutions to address the critical public safety concern of rising gun violence in Manchester, NH.